Privacy Policy

1. Who we are

This website, drgadallah.com, belongs to Dr. Ahmed Gadallah, orthopedic and sports injury surgeon. Dr. Gadallah sees patients at:

• EVERMED Bones Clinic — Clinic 225, Kazan Plaza Mall, Building 4, Gamal Abd El-Nasir, 6th of October City, Giza
• Nasr City Clinic — 113 Mostafa El Nahas St., Nasr City, Cairo

In this policy, "we", "us" and "our" mean Dr. Ahmed Gadallah and the clinic team who support his patients. Our contact details are at the end of this page.

2. Information we collect

Information you give us

When you message us on WhatsApp, call us, email us or book online, you may give us:

• your name, phone number and email address;
• your preferred clinic, date and time for an appointment;
• information about your health that you choose to share, such as symptoms, injuries, reports or scan images;
• for international patients, travel and accommodation details you ask us to help with.

This website does not have user accounts, and it does not collect information through its own forms. You only share personal details with us when you choose to contact us or book.

Information collected automatically

• Website statistics. We use Google Analytics to understand how the website is used — for example which pages are visited, the type of device and browser, the approximate area (country or city) and how visitors found the site. We use this to improve the website, not to identify you.
• Technical logs. Like most websites, our hosting provider records technical information such as IP address, browser type and the time of each visit, for security and to keep the site working.

3. How we use your information

• to reply to your questions and arrange, confirm or change appointments;
• to send you reminders and practical information about your visit;
• to provide your assessment, treatment and follow-up care;
• to help international patients plan their treatment and stay, when they ask us to;
• to understand how the website is used and make it better;
• to meet our legal and professional obligations.

We do not sell or rent your personal information to anyone.

4. Health information

Information about your health is sensitive, and we treat it with medical confidentiality. It is only seen by Dr. Gadallah and the members of the clinic team who need it to arrange or provide your care.

Please only send the health information we need. If you prefer not to send reports or images by WhatsApp or email, you can bring them to your appointment instead.

5. Who we share it with

We only share your information when it is needed:

• with healthcare professionals involved in your care, for example physiotherapy, imaging or laboratory services you are referred to;
• with service providers who help us run the website and bookings (hosting, online booking and website statistics), who may only use it to provide their service;
• when the law requires it, or to protect someone's health or safety.

6. Third-party services

Some features of this website are provided by other companies. When you use them, their own privacy policies also apply:

• WhatsApp (Meta) — when you message us using a WhatsApp button;
• Calendly — when you book an appointment online;
• Google — Google Analytics statistics, Google Maps links and the Google reviews shown on the website;
• YouTube — when you play one of our videos;
• Vezeeta — when you follow the link to our Vezeeta profile.

We are not responsible for how these companies handle information on their own platforms.

7. Cookies and analytics

Cookies are small files stored by your browser. This website uses cookies from Google Analytics to produce visitor statistics. YouTube may also set cookies when you play a video.

You can block or delete cookies in your browser settings. You can also stop Google Analytics from measuring your visits with Google's opt-out browser add-on: tools.google.com/dlpage/gaoptout. The website will still work if you block cookies.

8. How long we keep information

We keep messages and booking details for as long as needed to arrange and follow up your care. Medical records are kept for the period required by medical and legal rules in Egypt. When information is no longer needed, we delete it or make it anonymous.

9. Security

We take reasonable steps to protect your information from loss, misuse and unauthorized access, and we limit access to the people who need it. No method of sending or storing information over the internet is completely secure, so we cannot guarantee absolute security.

10. Your rights

In line with applicable Egyptian law, including the Personal Data Protection Law (Law No. 151 of 2020), you can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct information that is wrong or incomplete;
• delete your information, where we are not required to keep it;
• stop using your information for a particular purpose, or withdraw a consent you gave us.

To make a request, contact us using the details below. We may ask you to confirm your identity first.

11. Children

For patients under 18, a parent or legal guardian should contact us and share information on the patient's behalf. If you are under 18, please ask your parent or guardian to get in touch with us.

12. Changes and contact

We may update this policy from time to time. The date at the top of this page shows when it last changed. If you have any questions about your privacy, please contact us: